Frequently Asked Questions (FAQs)
Whether you're new to crystals and holistic living or a long-time collector and practitioner, we're here to help. Below are answers to some of the questions we receive most often.
Orders & Delivery
How long does delivery take?
We aim to dispatch all orders within 1-3 working days. Delivery times vary depending on your location and the shipping service selected at checkout.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you'll receive a tracking email containing all relevant delivery information.
What should I do if my order arrives damaged?
Please contact us within 48 hours of receiving your parcel. Include photographs of the damaged item and packaging so we can resolve the issue quickly.
Can I change or cancel my order?
If your order hasn't yet been dispatched, we'll do our best to make changes or cancel it. Contact us as soon as possible after placing your order.
Crystals & Gemstones
Are your crystals genuine?
Yes. We carefully source authentic crystals, minerals, and gemstones from trusted suppliers. Natural variations in colour, shape, and texture are part of their unique beauty.
Will my crystal look exactly like the photo?
As every crystal is unique, the item you receive may vary slightly in colour, pattern, size, or shape from the images shown.
How do I choose the right crystal?
Many people choose crystals based on their intentions, personal goals, properties traditionally associated with the stone, or simply because they're drawn to it. Trusting your intuition is often part of the journey.
Are crystal healing properties scientifically proven?
Crystals have been used for spiritual and wellness practices by many cultures throughout history. While many people report positive personal experiences, crystal healing is considered a complementary spiritual practice and is not scientifically proven or intended to replace professional medical advice.
What are the most popular crystals for beginners?
Popular starter crystals include:
- Clear Quartz
- Amethyst
- Rose Quartz
- Black Tourmaline
- Citrine
- Labradorite
These stones are often chosen for their versatility and ease of use.
How often should I cleanse my crystals?
There is no strict rule. Some people cleanse after every use, while others cleanse weekly, monthly, or whenever the crystal feels energetically heavy.
Can I leave my crystals in the sun?
Some crystals may fade or become brittle with prolonged exposure to sunlight. Always check the specific care requirements for your crystal.
Smudging, Herbs & Incense
What is smudging?
Smudging is the practice of burning herbs and allowing the smoke to be used in spiritual or cultural cleansing rituals.
How do I safely use smudging products?
Always burn herbs, resins, and incense in a heatproof container, never leave them unattended, and ensure the area is well ventilated.
Returns & Refunds
What is your returns policy?
We accept returns on most unopened and unused items within our stated returns period. Please check our full Returns Policy page for complete details.
Can I return a crystal if I change my mind?
Yes, provided it is returned in its original condition and within the returns window outlined in our policy.
How long do refunds take?
Once your return has been received and inspected, refunds are typically processed within 5-10 working days.
Still Have Questions?
Our friendly team is always happy to help. If you can't find the answer you're looking for, please contact us via our Contact Us page and we'll get back to you as soon as possible.